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Refund Policy — FlyLegal Portugal

Effective Date: [ДАТА ВСТУПЛЕНИЯ В СИЛУ]
Product: FlyLegal Portugal
Author: AltVision
Seller / Merchant of Record: Lemon Squeezy (acting on behalf of [ПРОДАВЕЦ])
Contact Email: [EMAIL]

1. General Provisions and Merchant of Record

1.1. This Refund Policy applies to the digital guide FlyLegal Portugal, authored by AltVision and available as an online-access informational resource.
1.2. All sales and order transactions are processed by Lemon Squeezy, which acts as the official Merchant of Record (MoR). Lemon Squeezy collects payments, issues invoices/receipts, generates and emails license keys, and handles payment processing and refunds in coordination with this policy and Lemon Squeezy's standard buyer terms.
1.3. FlyLegal Portugal is an independent informational guide and is not affiliated with, endorsed by, or partnered with the Portuguese Civil Aviation Authority (ANAC), the National Aeronautical Authority (AAN), the European Union Aviation Safety Agency (EASA), EUROCONTROL, or any other regulatory or government body. The guide does not constitute formal legal counsel.

2. Statutory Right of Withdrawal Before Activation (14-Day Window)

2.1. In accordance with general European Union consumer protection rules, consumers residing in the EU (and other applicable jurisdictions) ordinarily have a statutory right to withdraw from a distance purchase within fourteen (14) calendar days without providing any reason.
2.2. If you have purchased a license key for FlyLegal Portugal but have not yet activated it on the website (i.e., performance has not begun and content has not been accessed), you are entitled to request a full refund within 14 calendar days from the date of purchase.

3. Loss of Withdrawal Right Upon First Key Activation

3.1. FlyLegal Portugal consists of digital content delivered directly via web access without a tangible physical carrier.
3.2. Under Article 16(m) of the European Union Consumer Rights Directive (Directive 2011/83/EU) and national implementing legislation (in Portugal: Decreto-Lei n.º 24/2014), the statutory 14-day right of withdrawal ceases to apply once the supply of digital content has begun with the consumer’s prior express consent and acknowledgment that they thereby forfeit their right of withdrawal.
3.3. When you enter and activate your license key on the FlyLegal Portugal website for the first time, you expressly consent to immediate access to the digital guide and acknowledge that you lose your statutory 14-day right of withdrawal.
3.4. (Implementation requirement) An explicit, unchecked consent checkbox must be presented to and marked by the user at the time of key activation acknowledging this waiver prior to granting access.

4. Exceptions and Discretionary Refunds

Even after license key activation, we want our users to have a fair and reliable experience. You may request a refund by writing to [EMAIL] under the following limited circumstances:

4.1. Technical Inaccessibility: The digital guide is completely inaccessible, functionally broken, or server-side errors prevent you from reading the material, and our technical support is unable to resolve the issue within a reasonable timeframe (in accordance with Directive (EU) 2019/770 on contracts for the supply of digital content).
4.2. Duplicate Purchases: You accidentally purchased multiple licenses for the same product tier under the same user or email address.
4.3. Accidental Transactions: Documented accidental or erroneous purchases reported promptly before any significant access or consumption of the chapters has taken place.

Each discretionary request is assessed individually upon contacting [EMAIL].

5. Mandatory Consumer Protection Laws

5.1. If you are a consumer residing in a jurisdiction outside or inside the EU where applicable consumer protection laws mandate a non-waivable right of withdrawal or provide stronger statutory warranty rights for digital goods that cannot be excluded by agreement, the mandatory provisions of your country of residence will take precedence.
5.2. Subject to mandatory local consumer rights, the governing law of this transaction is [ПРАВО ЮРИСДИКЦИИ].

6. Refund Processing and Timelines

6.1. All approved refunds are issued through Lemon Squeezy directly to the original payment method used at checkout (e.g., credit card, PayPal).
6.2. Once an eligible refund request is approved, the refund is initiated within [СРОК ВОЗВРАТА — заполнить владельцем].
6.3. The actual time it takes for funds to appear on your bank statement depends on your bank or payment provider’s clearing schedule.

7. Effect of a Refund on Account and Access

7.1. Once a refund is initiated or completed:

8. Customer Support and Contact

To submit a refund request, report technical issues, or inquire about your order: